AI Grievance Redressal Integrated Platform.
AIGRS unifies citizen intake, workflow automation, and analytics so government teams can resolve grievances faster, improve transparency, and deliver measurable outcomes.
Everything required to run grievance programs at scale.
AIGRS is designed for modern public service delivery with a unified stack spanning intake, workflows, communication, analytics, and system integrations.
Multilingual case capture, AI-assisted categorization, and instant routing to the right desk.
Configurable SLAs, escalations, and audit-ready task trails across departments.
WhatsApp, IVR, chat, web, mobile, kiosks, and email unified in one timeline.
Dashboards for backlog, root-cause analysis, and policy impact measurement.
AI knowledge bases that power accurate responses and consistent policy guidance.
Open APIs and connectors for legacy systems, CRMs, and departmental databases.
Designed to align with CPGRAMS-style grievance workflows.
Central and state grievance systems such as CPGRAMS emphasize online registration, monitoring, and feedback. AIGRS mirrors these workflows while adding AI automation and omnichannel reach.
Reach citizens on their preferred channel while maintaining a single source of truth.
Actionable intelligence for every level of government.
Combine grievance data, citizen feedback, and operational performance to inform policy decisions and improve service delivery outcomes.
Track time-to-resolution, SLA adherence, and team performance in real time.
Surface sentiment shifts and recurring issues to guide proactive interventions.
Map grievances by district, ward, or service center to identify hotspots quickly.
Measure outcomes for schemes, subsidies, and public programs with cohort views.
Prepare data, governance, and evaluation pipelines aligned to India’s own LLM roadmap.
Launch AIGRS in weeks, scale across departments.
We handle onboarding, integrations, and analytics so your teams can focus on citizen outcomes.