Built for accountability, scale, and citizen trust
Government deployments require more than “a support tool.” They require auditability, role-based control, measurable SLAs, and predictable operations—plus an experience citizens can actually use. Our IGRS is designed to match these requirements: every action is tracked, every case has ownership, and leadership gets real-time visibility without manual consolidation.
A clear chain of responsibility
Most grievances fail due to unclear ownership or repeated transfers. We design routing and escalation so responsibility is explicit.
Operators, supervisors, nodal officers, department heads—each role sees what they need, and actions are permissioned.
When SLA is near breach, the right level gets notified automatically, reducing backlog silently accumulating.
Assignments, notes, status changes, and closure reasons are recorded so reviews are evidence-driven.
Simple for citizens, even when departments are complex
Citizens should not be forced to understand internal government structures. The system is designed so intake stays easy while internal routing handles complexity.
Citizens can call, explain the issue in their own words, confirm key details, and instantly receive a complaint ID and next-step expectation.
Updates are standardized so citizens get clear messaging: registered, assigned, in progress, resolved, and closed—with feedback capture where needed.
We can start with one helpline number, one department, or one scheme—then expand. The rollout plan typically focuses on categories, routing, SLA rules, and reporting for review meetings.