AiAAS Simplified
AiAAS Simplified
Innovating AI as a Service
AI-First Public Service Platforms

World-class AI infrastructure for government service delivery.

AiAAS Simplified delivers citizen-facing AI products and analytics platforms that modernize grievance redressal, service delivery, and departmental decision-making.

Innovating AI as a Service

Omnichannel-first
WhatsApp, IVR, web, mobile, kiosks, and email with a single citizen record.
Analytics at the core
Live dashboards, trend analysis, and decision intelligence for policymakers.
AiAAS Simplified
AIGRS Platform
AI Grievance Redressal Integrated Platform
Case intake in multiple Indian languages with speech-to-text and intent detection
Auto-routing, SLA tracking, and escalation workflows across departments
Citizen notifications via SMS, WhatsApp, email, IVR, and chatbot
Audit-ready records, role-based access, and data residency controls
Deployment Ready
Launch pilots in weeks with secure integrations, multilingual knowledge bases, and adaptive workflows.
Platform Pillars

A unified AI stack built for scale, trust, and accountability.

AiAAS Simplified combines AI orchestration, citizen engagement, and analytics into a single platform. Every interaction is auditable, measurable, and tailored to public service delivery.

Security & Compliance
Role-based access, audit trails, and data residency by design
Deployment
Cloud, on-prem, or hybrid with sovereign infrastructure options
Integration
Open APIs, legacy system connectors, and ETL-ready data exports
Sovereign AI Roadmap
India-first foundation models with public sector governance, auditability, and local data stewardship
AI Orchestration Layer

Unified model routing, workflow automation, and service logic that makes every interaction intelligent and compliant.

Omnichannel Service Cloud

Voice, WhatsApp, web, mobile, email, and kiosks stitched into a single citizen journey with shared context.

Decision Intelligence

Real-time analytics, grievance trend forecasting, and policy insights to improve outcomes across departments.

AI-First Operating Model
Model governance, human-in-the-loop, and policy alignment.

Built for government departments that need transparency, explainability, and accountable outcomes.

AIGRS Product

Grievance redressal reimagined with AI and omnichannel reach.

AIGRS is an integrated grievance and citizen service platform for government departments. It unifies intake, workflow, resolution, and analytics to improve response times and build public trust.

Case intake in multiple Indian languages with speech-to-text and intent detection
Auto-routing, SLA tracking, and escalation workflows across departments
Citizen notifications via SMS, WhatsApp, email, IVR, and chatbot
Audit-ready records, role-based access, and data residency controls
Citizen Experience Layer

A single interface for citizens, call center teams, and field officers, with shared context and automated next-best actions.

Omnichannel Stack
Voice, WhatsApp, chat, web, SMS, IVR
Workflow Engine
SLA routing, escalation, and automated compliance checks
Analytics Fabric
Trend detection, anomaly alerts, and policy insights
Analytics Suite

Insight-rich dashboards for faster, smarter public decisions.

Track performance across districts, departments, and service programs in one view. AIGRS analytics surfaces what is working, what is blocked, and where to intervene.

Service Health

SLA adherence, backlog heatmaps, and resolution velocity by department.

Sentiment & Intent

Track citizen sentiment shifts and surface recurring grievance themes.

Outcome Intelligence

Measure policy impact with cohort-based insights and geography filters.

Use Cases

Mission-ready AI for every department.

From grievance redressal to citizen assistance, AiAAS Simplified adapts to the operational reality of government teams with configurable workflows and multilingual support.

Grievance redressal & public service desks
Citizen helplines & multilingual voice assistants
Scheme enrollment, verification, and status tracking
Regulatory inspections and compliance reporting
Field operations with offline-first mobile workflows
Ministerial dashboards for outcome visibility
Why AiAAS

AI-first services that are secure, scalable, and citizen-centric.

We combine product design, public sector expertise, and AI engineering to deliver platforms that government departments can trust.

Sovereign AI program

Collaborating with government think tanks and research partners to build India’s own proud AI LLM roadmap with transparency, multilingual coverage, and policy-aligned safeguards.

Deployment in weeks

Rapid onboarding with configurable workflows and data migration.

Audit-ready by default

Full traceability across AI decisions and human overrides.

Designed for India

Multilingual models, regional workflows, and India-first infrastructure.

Let’s build together

Ready to deliver AI-first public services at scale?

Book a demo to explore AIGRS, the analytics suite, and our omnichannel communication stack.